Do you want to make a return?

RIGHT OF WITHDRAWAL

Exercising the right of withdrawal

The customer has a period of fourteen days from receipt of the order to inform WODANDGO of his intention to return an item.

The Customer may notify his or her decision to withdraw from the sales contract with WODANDGO by means of a clear and unambiguous statement by e-mail to the following address: contact@wodandgo.com. If he/she wishes, the customer can use the sample withdrawal form available on this page.

The customer then has a period of fourteen days following the notification of withdrawal to return the items to the following postal address MTS&CO Company – 20, rue Denis Fustel de Coulanges – 66000 Perpignan.

In the event of exercising the right of withdrawal, the entire cost of packaging and delivery necessary to return the item is the exclusive responsibility of the customer, WODANDGO does not accept packages returned with postage due or cash on delivery.

All costs and risks related to the return of the item are the responsibility of the customer. The customer is responsible for the choice of the mode of sending of the article and is free to subscribe or not an insurance in the event of loss, of flight or of destruction of its parcel.

Only items returned complete with their labels, instructions, warranties, cords and other accessories in perfect condition and in their original packaging in a condition to be sold will be accepted.

The customer is also informed of the provisions of Article L. 221-28 of the Consumer Code:

“The right of withdrawal may not be exercised for contracts […] 5° for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;”

Due to the nature of the items marketed, they will be systematically refused once they have been used.

WODANDGO reserves the right to refuse a returned item that does not meet any of these conditions.

If the return is accepted by WODANDGO, the latter will refund the price of the items ordered as well as the delivery costs paid by the customer at the time of the order, within fourteen days of their receipt, to the bank account used for payment.

In the event of a partial return of an order, WODANDGO will reimburse the customer for the amount of the shipping costs (outbound) in proportion to the total amount of the order. In the event of a total return of an order, WODANDGO will reimburse the customer for the total amount of shipping costs paid at the time of the order. WODANDGO will not reimburse additional shipping costs if the customer has chosen a more expensive method of delivery than the standard method offered on the site. Return shipping costs are the exclusive responsibility of the customer.

Exclusions from the right of withdrawal

The exercise of the right of withdrawal does not apply to orders placed for professional purposes or generally by any person who would not have at the time of the order the quality of consumer.