Request a product return via this form

Complete the form to explain the reason for the return and we will proceed with an exchange or refund.

RIGHT OF WITHDRAWAL

Exercise of the right of withdrawal

The customer has a period of fourteen days from receipt of their order to inform WODANDGO of their intention to return an item.

The customer can notify their decision to withdraw from the sales contract with WODANDGO by means of a clear and unambiguous statement via email to the following address: contact@wodandgo.com. If they wish, the customer can use the withdrawal form template available on this page.

The customer then has a period of fourteen days after notification of withdrawal to return the items to the following postal address: Société MTS&CO – 20, rue Denis Fustel de Coulanges – 66000 Perpignan.

In the event of exercising the right of withdrawal, all packaging and shipping costs necessary for the return of the item are the sole responsibility of the customer, WODANDGO not accepting parcels returned with postage due or cash on delivery.

All costs and risks associated with the return of the item are the responsibility of the customer. The customer is responsible for choosing the shipping method for the item and is free to take out insurance or not in the event of loss, theft or destruction of their parcel.

Only items returned complete, with their labels, instructions, warranties, cords and other accessories in perfect condition and in their original packaging in a marketable condition will be accepted.

The customer is also informed of the provisions of article L. 221-28 of the Consumer Code:

« The right of withdrawal cannot be exercised for contracts 5° For the supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; »

Given the nature of the items sold, these will systematically be refused if they have been used.

WODANDGO reserves the right to refuse a returned item that does not meet one of these conditions.

If the return is accepted by WODANDGO, it will refund the price of the ordered items as well as the delivery costs paid by the customer at the time of the order, within fourteen days of their receipt, to the bank account used for payment.

In the event of a partial return of an order, WODANDGO will refund the customer the amount of the shipping costs (outward) proportionally to the total amount of the order. In the event of a total return of an order, WODANDGO will refund the customer the total amount of the shipping costs paid during the order. WODANDGO will not refund additional delivery costs if the customer has chosen a more expensive delivery method than the standard method offered on the site. Return costs are the sole responsibility of the customer.

Exclusions from the right of withdrawal

The exercise of the right of withdrawal does not apply to orders placed for professional purposes or generally by any person who would not have the status of consumer at the time of the order.